Returns
Costs and charges
If a part cannot be repaired and is out of the manufacturers warranty we, where possible, will quote you for a replacement unit. If you decide that you do not wish to proceed with this offer and require your unit to be returned, at our discretion we will look to charge an investigation cost for the original unit (where testing and investigation was applicable) and the shipping cost to return it to you.
Returns will only be accepted if the completed Returns form, accessible via the link on this page, is submitted.
Packaging
To prevent transport damage please ensure that all units are shipped with sufficient packaging. We would prefer if you use the original box.
Do not add manuals, non-original cables or mounting materials to the package, as these may not be returned to you.
Please ensure units are packed correctly to prevent transit damage: wrap the product in a plastic bag or bubble wrap.
Packages over 25kg must be shipped on a pallet.
We cannot accept liability for transport damage and will advise you if this occurs.
Returns Form
Please complete the returns form via the link below (this will take you to an external site)
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