Privacy Policy
The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
- how and why we collect, store, use and share personal information;
- your rights in relation to your personal information; and
- how to contact us in the event that you have a complaint.
THE PERSONAL INFORMATION WE COLLECT AND USE
Personal information is information which you can be identified from.
We collect information about you to; fulfil your request e.g. if you fill out a ‘request a callback’ form we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook and Twitter. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website.
We will take cautionary measure to ensure we only collect personal data from you in order to provide and oversee the above services to you.
TYPES OF PERSONAL INFORMATION
We may process the following types of personal information in relation to you:
The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, products of interest, your chosen internet browser and service provider, and device plus any information you supply voluntarily.
HOW YOUR PERSONAL INFORMATION IS COLLECTED
This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:
1. Personal information obtained from you directly
We will sometimes obtain information from you directly, including when you:
Complete an online form. You submit feedback on our service and your experience.
2. Personal information obtained by use of cookies or other automated means
We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. For further information on our use of cookies and other similar technologies, please see our Cookie Policy.
3. Changes to the way in which we collect your personal information
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.
HOW WE USE YOUR PERSONAL INFORMATION
1. General purposes
In general, your personal information will generally be processed for the following purposes:
If you fill out an online form, to process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. Additionally, for follow up purposes on the service and user experience we provide.
2. Monitoring
We may monitor communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances:
Your experience on our website, your purchase history.
SHARING OF YOUR PERSONAL INFORMATION
We never sell or pass on your details to third parties.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us for the following:
If Energy Solutions provides any paid for services to you, we are required under UK tax law to keep your basic business or personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
We would like to send you updates and information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please contact marketing@energy-solutions.co.uk. We never sell or pass on your details to third parties. After the period described above, your information shall be properly deleted.
KEEPING YOUR INFORMATION SECURE
We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure.
CHILDREN
Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.
YOUR RIGHTS
Under the UK General Data Protection Regulation you have a number of important rights free of charge.
For further information on those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on your rights under the General Data Protection Regulations.
CHANGES TO THE PRIVACY POLICY
This privacy policy was published on 04/06/24.
CONTACTING US
The relevant person to contact regarding your personal information is: John Furlong, Energy Solutions Business Systems Manager.
Any requests or questions regarding the use of your personal information should be made to the above named person.
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