Coronavirus Update, Online Ordering Activation & Customer Support

posted on: Mar 24 2020 in

Updated 24th March 2020

Working to UK Government guidelines our offices are now closed to all but essential staff. Our staff are working from home on their normal emails and mobile telephone numbers and are available to help you however they can.

You can contact us on

We are working to answer calls and emails as quickly as possible but please do bear with us if we are slower than normal.

We suggest all customers take advantage of our online ordering facility where possible. is operating as normal and we are able to deliver to homes and businesses if they are open. We still have good availability of most stock including Victron items which we know are essential to many of our customer's projects and power management systems. Please do stay in touch with any requirements you have, and we will do our best to help.


As a business, we consider the health and well-being of all our staff and customers as a priority, and we have put restrictions on travel, limited meetings and are providing the opportunity for staff to work remotely where possible We are working hard to ensure we deliver your current orders in a timely fashion, and currently, our supply chain remains mostly unaffected. If more stringent border closures and effects of the virus itself takes hold, then this may change, but please be assured we will be liaising with you on this to ensure you are aware of the situation and can plan accordingly. 
To enable us to ensure all of our customers are served to the best of our ability during these uncertain times we would ask that you communicate any changes to your requirements as soon as possible this may include parts, volumes and delivery dates.


Online Ordering


Many of you are already using our online shop and ordering system, and in these times there are additional advantages for some businesses to be able to order 24/7 and remotely see stock levels, account details, price discounts and technical data.  If you would like to have your trade account activated for online orders please click below and we will contact you with details.


Benefits of online ordering


  • Pricing - pricing shown with your trade discount applied (once you log in)
  • FREE DELIVERY* for standard UK mainland deliveries
  • Order 24/7 - greater flexibility for purchasing
  • Stock availability and accurate lead times - at a glance
  • Trade Credit accounts - order goes on your trade account as normal 
  • Trade Pro Forma accounts - pay by credit card securely on line
  • Account Status - easy to view account status information
  • Orders - view and track order progress
  • History - See past orders and delivery addresses
  • Product images & information - datasheets and manuals all online
  • Technical Support - available via phone Monday - Friday


Please contact me to activate my online trade account


Thank you for your custom and we look forward to continuing to support you and your business moving forward.

Best Wishes
Paul Holland MD and the team at Energy Solutions


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